January 2024

How to find the link to request a review on Google to help your customers leave a review with one click. Customer experience matters!

7 simple steps to delete a Google review and what to do when it's not possible. How to turn a negative review into a positive one.

In an age where an online presence is vital for businesses, being on Google Maps is no longer just an option. It's a necessity. Google Maps, formerly known as Google My Business, is a powerful tool that connects local businesses with potential customers in their area. By adding your business to Google Maps, you improve your visibility, credibility and discoverability online, ultimately leading to more traffic to your business location and increasing your customer base. In this detailed guide, we'll walk you through the process of adding your business to Google Maps, step-by-step.

How to respond to negative reviews of a business and how this will help your business win back customers.

What is the behaviour of users leaving online reviews and how you can use it to your advantage to increase online business reviews.

What we learned about the behavior of users reading online reviews of local businesses. What is the minimum average score and what applies to the owners' responses.

The impact of local business reviews on consumer behaviour Welcome to the findings of the first major survey of business reviews on Google and beyond

In this detailed guide we'll talk about the "Suggest a modification" feature that Google displays on your Google My Business listing and how it works.