Google Reviews Manager
Reviews are not only important for potential customers, but are an important factor in Google's local algorithm. Remember - Google's local algorithm has always been entity-based, and customer reviews are basically entity data coming from your customers. Think about how you decide to visit a local business - first you read their reviews. Right? You want to see what others think. Studies have shown that people now trust online reviews as much as they trust a review from a friend or family member. If a business has bad reviews, you're much less likely to go there (especially if the business doesn't even respond). Google's algorithm uses reviews in the same way - if a business has bad reviews and the business doesn't respond to them, they are less likely to show up higher in the search results.
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